FAQs

Product Questions

1. Are your products safe for new-borns?

Yes — every product is selected with new-born safety in mind. We prioritise soft materials, ergonomic design, and secure construction.

2. How do I know which size to choose?

We provide clear height‑based sizing (e.g., 66cm, 73cm, 80cm, 90cm) along with age ranges to make choosing simple and accurate.

3. Do your products come with instructions?

Yes — each product page includes detailed “How to Use” and “Care Instructions” sections, and many items include printed instructions as well.

4. Are your baby carriers ergonomic?

Absolutely. Our carriers are designed to support healthy hip positioning and reduce strain on your back and shoulders.

5. Are your bath products mould‑resistant?

Yes — our bath cushions use breathable, quick‑dry materials to prevent moisture build‑up.

6. What materials are your products made from?

We use soft, baby‑safe fabrics and durable components. Each product page lists the exact materials used.

7. Do your products come assembled?

Most items arrive ready to use. If assembly is required, it will be clearly stated on the product page.

8. Are your products suitable for gifting?

Definitely — our items make thoughtful gifts for baby showers, new parents, and first birthdays.

Ordering & Shipping

9. How long does shipping take?

Delivery times vary by location. You’ll receive tracking information as soon as your order ships.

10. Do you ship internationally?

Yes — we ship to many countries worldwide. Shipping options will appear at checkout.

11. Can I change my shipping address after ordering?

If your order hasn’t shipped yet, contact us immediately and we’ll update it for you.

12. How do I track my order?

Once your order ships, you’ll receive an email with a tracking link.

13. What if my order hasn’t arrived yet?

Reach out to us and we’ll check the status for you. We’re always happy to help.

14. Do you offer express shipping?

If express options are available for your location, they will appear at checkout.

Payments & Discounts

15. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options depending on your region.

16. Do you offer discount codes?

Yes — we occasionally run promotions. Sign up for our newsletter to stay updated.

17. Can I use more than one discount code?

Only one discount code can be applied per order.

Returns & Refunds

18. What is your return policy?

If you’re not completely satisfied, we have a 30 day guarantee policy. However, after 30 days if you realise you are not satisfied, contact us and we will make it right.

19. How do I request a return?

Email our support team with your order number and reason for return. We’ll guide you through the process.

20. Do you offer refunds?

Yes — once we receive and inspect the returned item, we’ll issue a refund to your original payment method.

21. What if my item arrives damaged?

Let us know right away with photos and we’ll replace it or refund you.

Care & Maintenance

22. How do I clean my baby carrier?

Most carriers can be hand‑washed or machine‑washed on a gentle cycle. Always air dry.

23. How do I clean the bath cushion?

Rinse after each use and hang to dry. Machine wash on gentle when needed.

24. Will the colours fade over time?

Our products are made with durable, colour‑safe materials, but gentle washing helps maintain vibrancy.

Usage & Safety

25. Are your products tested for safety?

Yes — we work with trusted manufacturing partners who follow strict quality and safety standards.

26. Can I use the hip seat carrier for new-borns?

The hip seat is best for babies who can sit with support. For new-borns, use the full carrier configuration.

27. How long can my baby use the bath cushion?

It’s designed for new-borns and young infants until they can sit independently.

28. Can I use your products in the sink or adult bath?

Yes — many of our bath products are designed to fit sinks, baby baths, and standard tubs.

Customer Support

29. How do I contact customer service?

You can reach us anytime through our contact page or by email. We respond quickly and always aim to help.

30. What if I have a question not listed here?

Just ask! We’re always here to support you and make your experience as smooth as possible.